Tag Archives: Virgin

Meteors and asteroids

15 Feb

Incredible news today regarding the meteor exploding over central Russia. Our thoughts are with all who have been affected by the incident, with more than 500 people reported to be injured but thankfully no fatalities.

The stunning video above highlights the impact of the meteorite, with a huge crater being made after fireballs had blazed through the clouds above Chelyabinsk, 950 miles east of Moscow.

There has been speculation that the meteor may be linked to the Olympic swimming pool-sized asteroid DA14 that is expected to pass the Earth at a distance of 27,520 km (17,100 miles) later today. DA14 is the closest any asteroid has come to our planet since scientists began making records, 14 times closer than the moon.

Both the meteor and the asteroid are just the latest examples of the extreme power of nature, the wonder it can provoke and how much we still have to learn about the universe and its workings.

Advice for Entrepreneurs from Richard Branson

16 Jan

Since Branson founded Virgin in 1970, the company has grown from a small record outlet to a global powerhouse. Can the brand continue its success without him?

Red Bull Rampage 2012

10 Dec

It’s Monday! It’s time to shake off the weekend cobwebs and get the blood flowing. Here is a little taste of the extreme. Enjoy!

 

Shot 100% on the HD HERO2® camera from ‪http://GoPro.com.

GoPro is proud to welcome you to the 2012 Red Bull Rampage in Virgin, Utah. Check out one of the most punishing competitions in all of extreme sports as riders drop the rocky cliffs and open canyons!

Featuring:
Brett Rheeder
Tyler McCaul
Brandon Semenuk
Darren Berrecloth

Music
Mochipet, “The Battle of Dinotropolis”
Buy in iTunes:http://goo.gl/SUldO

Richard Branson’s 7 Customer Service Success Rules To Live By

12 Oct

1. In Customer Service, Saying “Yes!” is Fun

Branson didn’t achieve the success he has today by saying “no” at opportunities to do new things, be bold in how to approach projects, and meet the needs and wants of customers. He often defies the conventional wisdom, pushes the envelope and decides to say “yes” and try new approaches to how to do business when others would simple say “no”.

Too often we treat our customer interacting teams as gatekeepers, deciders of the yes or the no when it comes to customer needs. Rather we should be helping our people be a concierge to customers, assisting and caring for customer needs.

2. If You Are Going to Dream Up Customer Service, Dream Big!

No matter what the project, Branson’s companies are created around saying “yes” to what other companies don’t. He wins customers by making customer service, value, and experience the focus on his organization. He then sets the bar high, higher than what others are doing or think is possible of achieving. Customer service isn’t just for phone, Internet, or TV companies.

Whatever type of business you’re in, exceptional customer service is an opportunity to set yourself apart from the crowd.

3. Having Fun in Customer Service is Fun

As with most successful individual, Branson is constantly asked for “the secret” to his success. His response? There’s no secret. Hard work, smart work, and above all have fun while working in customer service . Branson’s been known to say that if you have fun, work hard, that money will eventually come. He’s also shared that when you stop having fun with what you’re doing, it’s time to move on.

Ultimately, we all have a choice. You can endure work, or you can work and have fun while doing it. It’s really up to you do decide. Choose to have fun. Choose to relax. Choose to loosen up and enjoy the moment, it only lasts once.

4. Always Take Risks – Calculated Customer Service Risks

Irresponsible? Reckless? Branson’s been called this…and not a few times. But it’s best to see Branson as visionary at always seeking to push the envelope. One time success can be attributed to luck. Multiple successes come from evaluating risks, then putting all your energy into making your vision happen.

Great success doesn’t come without taking risks. The key is taking the right risks.

5. Live for Each Customer Service Moment

We need goals. We need aspirations. Both inside work and out. Branson says that even dedicating 80 hours a week to a business still allows for a few hours of fun. Don’t forget, people can have fun at work too. Great customer service is making personal connections. Encourage people to have fun, be themselves. Making personal connections requires us to be personal. What better way to connect with customers than to learn about your customers, what they like, what they do, find similarities and build on that.

Some of the best customer service professionals I’ve worked with were never the most experienced or the most knowledgeable. But they were the best and personally connecting with customers, each and every time.

6. Always Give Respect to Customer Service

An early lesson Branson learned is that in business, everyone commands respect. Any person could be a potential future customer or partner. The way you treat them could affect your business future. Give people respect and your reputation will thank you.

7. Give Back in Customer Service

Success in business means money. Money is the bottom line. But satisfaction doesn’t come from money. To feel the ultimate satisfaction from the work you do, you’ll need more than money. You’ll need to have a worthwhile, positive, emotional connection with what you do. Give back, remember that no matter what we achieve, we all received some help along the way.

Painting a Picture in Business

22 Jun

 

Today’s advice comes from Richard Branson, CEO of Virgin Group, via his interview with Entrepreneur

“There is no point in going into a business unless you can make a radical difference in other people’s lives. To me, it’s like painting a picture: You have to get all the little nuances right to create the perfect picture, or the perfect company.”

Artists have a way with the canvas: They find the inspiration, envision the picture before they put the brush to the canvas, prepare the tools, and finally get to work.

They take their time with each brush stroke, ensuring that the end result is as close to perfection as possible. According to Branson, entrepreneurs should approach business with the same delicacy.

“So I’ll throw all the paint up and get all the best people in. By the time it sticks on the canvas, we’ll try to start getting some order into it. Every little single detail has to be right.”

Sir Richard Branson’s 10 life lessons

1 Dec

Sir Richard Branson is a British Industrialist, best known for founding Virgin group, which now spans over 400 companies. He is considered to be the 212th richest person on earth with a net worth of approximately $4 Billion U.S. As well as immense business success, Branson has personally broken a number of world records for high-speed boat and balloon journeys. Branson was knighted in 1999 for “services to entrepreneurship” and presented as a millennium icon.  A few of his newest ventures include Virgin Galactic, Virgin Luxury Hotels, and the first ever subsciption based iPad magazine, Project. Below is a short list of ten life lessons by this iconic entrepreneur.

1. “Ridiculous yachts and private planes and big limousines won’t make people enjoy life more.”

2. “I enjoy every single minute of my life.”

3. “But the majority of things that one could get stressed about, they’re not worth getting stressed about.”

4. “You can’t be a good leader unless you generally like people. That is how you bring out the best in them.”

5. “There is no one to follow, there is nothing to copy.”

6. “I can honestly say that I have never gone into any business purely to make money. If that is the sole motive, then I believe you are better off doing nothing.”

7. “I never had any intention of being an entrepreneur.”

8. “I made and learned from lots of mistakes.”

9. “If you can indulge in your passion, life will be far more interesting than if you’re just working.”

10. “Right now I’m just delighted to be alive and to have had a nice long bath.

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